Service

Customer service is the cornerstone of our business. Customer service is not just a department at Jayhawk File Express; it's an attitude.

We regularly receive letters, e-mails and phone calls from clients complimenting our service team. Here are a few of the ways we focus on our customers every day:

• All calls are answered by associates 24/7. No voicemails, pagers or answering services.
• We provide 24-hour access to business records and back up tapes.
• Clients have on-line access to their record inventory through our internal web link.
• Emergency service can deliver any file, box or tape to our clients’ doors within two hours.  
• We can assist with record inventory, reporting, additional storage or other customized services as needed.  

Most importantly – our people make the difference. We work very hard to ensure our team exceeds client expectations.